Policies

General Rules

To cancel / change a reservation or Check in/Out, please use the web reservation portal or call us.

1) Respect The Camp and Our Neighbors
2) Clean Up After Yourself, Your Group and Your Pets
3) Quiet Time is 10PM-7AM / Zero Noise 12AM-6AM
4) No Flood Lights / Excessive Light or Sound Noise
5) Fires In Fire Pits Only, No Open / Unattended Fires
6) Use Local Firewood, Don’t Introduce Invasive Species
7) Food Must Be Stored In Sealed Containers
8) Check IN 2PM / Check OUT 12PM (Noon)
(Check In/Out Online or With Management)

A) Lake View Trail Is A Non-Vehicle Shortcut To The Lake
B) Jones Road Is An Off-Road Shortcut To The Lake
(No Trailers / RV’s On Jones Road – Seasonal Road)

Reservation Policy

1) Three night minimum stay, 30 nights maximum stay length within a 60-day period per park, per household (extend at discretion of the park manager).

2) A $100 deposit is required at the time the reservation is booked.
3) Reservations are allowed a one-time free modification to a different site or different dates
4) Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation.
5) Campground check-in time is 2:00 p.m. Checkout time is 12 noon. (Check In/Out Online or With Management)
6) Please make sure to leave the campsite clean and undamaged. Failure to do so may result in cleaning/damage fees billed to the customer.
7) A 3% fee is added to credit cards for reservations.

8) Reservations can be made up to 500 days in advance and a minimum of one day in advance. A non-refundable reservation fee of $5 per site is required, this is non-refundable.

No Shows

Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and the campsite or cabin will become available for first-come, first-served or new reservation.


Cancellation Policy

To cancel or change a reservation, please use the web reservation portal or you can call us.
(We are quite small currently with few spaces. Our cancellation policy is below)

  1. If reservations are canceled before 2:00 p.m. fourteen (14) days prior to check-in all fees, except the $5 non-refundable reservation fee, will be refunded to the original form of payment.
  2. If reservations are canceled before 2:00 p.m after fourteen (14) days but before seven (7) days prior to check-in 50% of the deposit, except the $5 non-refundable reservation fee, will be refunded to the original form of payment.
  3. Reservations that are canceled after 2:00 p.m. seven (7) days or less to check-in date will forfeit all payments and campsite will become available for first-come, first-served or new reservation. 
  4. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation. 

Group Reservation

Group Area Designation: Park areas to be available for use for by groups on a reservation basis must be so designated by the director. Once designated, it is the responsibility of the park manager to administer the reservation of the designated area.

In designing areas for group use, the following conditions shall be adhered to:

  1. The area should be in a portion of the park that will not prevent the general public from normal park activities. 
  2. If campsites as a group, the area should have sites grouped together.
  3. The area when not reserved will be open to the general public.
  4. The area must be easily delineated from other use areas in the park.

Group Area Reservations: 

  1. Reservations are required. Reservations will only be accepted no later than one day prior to the date being reserved and no earlier than 365 days in advance.
  2. A reservation is not confirmed until any deposit has been paid.
  3. All reservations will be confirmed in writing, either via e-mail or hard copy.
  4. The park manager may establish a minimum group size to reserve an area. For larger areas, the park manager may schedule two groups simultaneously if in the manager’s judgment both uses may be accommodated.
  5. Groups using areas with an established minimum group size will be assessed applicable day use or camping fees based upon that minimum size when the group size is less than the established minimum.
  6. If the reservation is canceled more than 60 days in advance, the user fees are refundable. If the reservation is canceled less than 60 days in advance, the user fees are forfeited.

Group Reservation Management: After a group area reservation has been confirmed in writing, it is the park staff’s responsibility to ensure the availability of the designated area. This should be done far enough in advance to prevent any inconvenience or misunderstanding on the part of other park visitors on the date(s) the reservation is honored.

Reservations (special promotional): The Director, or designee, may provide special advance reservations for the use of park facilities where such provision will promote the mission of the park. These reservations may be with individuals or groups. All such reservations will be purchased at the full set price, including any and all appropriate surcharges, and will be paid in full at the time the reservation is provided. 

Camping Fees

For fee charge purposes, Adult is defined as an individual 14 years of age and older unless otherwise noted.

  1. Camping fees reflect a price range dependent upon specific site location and seasonality. Prices are to be set by the park manager. 
  2. Park patrons shall pay to the park manager, or using the web based reservation portal.  Camping fees include use of any items available for rental such as Golf Carts, Bikes, Boats, etc.
  3. Individual developed campsite fees are based upon two vehicles per campsite. Maximum occupancy is a total of 10 individuals with a maximum of six adults per campsite. Camping units exceeding this total will be required to obtain additional campsite(s). Campsite fees include parking for two vehicles. Campers should be encouraged to leave extra vehicles at home, as not all campsites can accommodate extra vehicles.
  4. Additional vehicles will be charged $10.00 per vehicle per night. Extra vehicles must be registered with park staff and the fee paid upon arrival at the park. Extra vehicles must fit in designated parking areas at the campsite. Maximum occupancy is a total of 10 individuals with a maximum of six adults per campsite. Camping units exceeding this total will be required to obtain additional campsite(s).
    The extra vehicle fee does not apply to vehicles that are towed or are set-up to be towed behind a primary vehicle when the primary vehicle remains at the site and the towed vehicle is used for transportation.

WiFi Policy

Terms of Use and Privacy Notice

Welcome to the Campground high speed Internet access service (this “Service”). This Service is provided by one or more third party service providers (collectively, “Vendors”) in conjunction with Chapendo Acres LLC. As a condition of accessing this Service, you must agree to the following terms and conditions of use (“Terms of Use”). If you do not agree to these Terms of Use you may not access or use this Service. Your use of this Service indicates your acceptance of these Terms of Use.

By accepting these Terms of Use, you agree that these Terms of Use govern your access to and use of this Service at this Campground during any visit (including future visits) and using any electronic device, and your acceptance governs your access to and use of this Service at any other such campground owned or operated by the Companies during any visit (including future visits) and using any electronic device.

We may change these Terms of Use from time to time by notifying you of such changes by any reasonable means, including by posting a revised version of these Terms of Use through this website. Your use of this Service following any revision of these Terms of Use will constitute (i) your acceptance of all changes; and (ii) your agreement that these Terms of Use, as may be revised from time to time, will supersede all earlier revised versions. By using this Service, you also agree that, to the extent a dispute arises between you and the Companies regarding these Terms of Use, the current Terms of Use in effect at the time notice of the dispute is provided in writing to Chapendo Acres will apply.

No Editorial Control

The Companies do not review nor exercise any editorial control over the content or materials made available over the Internet by third parties, including without limitation any electronic mail transmissions, newsgroups, or the like. However, We may remove, block, filter, or restrict by any other means any materials that, in the Companies’ sole discretion, may be illegal, may subject the Companies to liability, or may violate these Terms of Use. The Companies may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Any violation of these Terms of Use may result in the suspension or termination of your access to this Service.

We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current third party providers of such protections is publicly available on the World Wide Web. Please note that we do not endorse any of such products or services and do not make any representations or warranties regarding their effectiveness or compatibility with this Service.


Security

You expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your electronic computing device or network. ACCORDINGLY, YOU AGREE THAT NEITHER THE COMPANIES NOR VENDORS SHALL BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR ELECTRONIC COMPUTING DEVICE OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THIS SERVICE.

FOR THE PURPOSES OF YOUR OWN PROTECTION AND PRIVACY, YOU ARE ADVISED TO INSTALL A FIREWALL OR OTHER ELECTRONIC SECURITY MEASURES WHEN ACCESSING THE INTERNET. LIKEWISE, PROTECTION FROM VIRUSES, WORMS, MALWARE, TROJAN HORSES, AND OTHER CODE WITH DESTRUCTIVE PROPERTIES IS YOUR SOLE RESPONSIBILITY. MORE INFORMATION ON HOW YOU CAN PROTECT YOURSELF IS PUBLICLY AVAILABLE ON THE WORLD WIDE WEB. Please note that we do not endorse any of such PROTECTIVE products or services and do not make any representations or warranties regarding their effectiveness or compatibility with this Service.

Authentication

To streamline your connection, you can authenticate with the QR code provided at the campsite or by using the username and password provided at Registration/Check-In. You represent and warrant that anyone who uses this Service through any of your registered electronic devices has received notice of these Terms of Use and has agreed to be bound by them. We offer WPA3 security

Restrictions on Use

You agree to not use this Service to: (a) transmit any material that is unlawful, threatening, abusive, harassing, tortuous, defamatory, obscene, libelous, invasive of another’s privacy, racially, ethnically or otherwise objectionable; (b) harm, or attempt to harm, minors in any way; (c) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted through this Service; (d) transmit any material that you do not have a right to make available under any law; (e) transmit any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; (f) transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation; (g) transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or (h) use this Service for excessively high volume data transfers.

Disclaimer of Warranties

THIS SERVICE ITSELF AS WELL AS THE MATERIALS AVAILABLE THROUGH THIS SERVICE AND THROUGH ANY THIRD PARTIES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANIES NOR VENDORS MAKE ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF THIS SERVICE ITSELF OR THE INFORMATION DISTRIBUTED THROUGH THIS SERVICE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANIES AND VENDORS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANIES AND VENDORS MAKE NO WARRANTY THAT THIS SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT SOFTWARE DEFECTS WILL BE CORRECTED OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANIES AND VENDORS MAKE NO WARRANTY REGARDING ANY GOODS OR SERVICES OR THE DELIVERY OF ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OR FROM THIS SERVICE OR ADVERTISED THROUGH THIS SERVICE, OR REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH THIS SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU VIA THIS SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE COMPANIES OR VENDORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF THE COMPANIES OR VENDORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT RESULT FROM THE USE OR THE INABILITY TO USE THIS SERVICE, FROM ANY CHANGES TO THIS SERVICE, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA. YOU SPECIFICALLY AGREE THAT NEITHER THE COMPANIES NOR VENDORS ARE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE, TORTUOUS, OR ILLEGAL CONDUCT OF YOURS OR OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER’S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS, ARISING ON, FROM, OR IN CONNECTION WITH THIS SERVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR OWN CONDUCT IN USING THIS SERVICE AND WILL INDEMNIFY AND HOLD HARMLESS THE COMPANIES AND VENDORS FROM ANY CLAIMS, LIABILITY, DAMAGES OR COSTS THAT RESULT FROM YOUR CONDUCT IN USING THIS SERVICE. IF YOU ARE DISSATISFIED WITH THIS SERVICE, THE MATERIALS AVAILABLE ON OR THROUGH THIS SERVICE, OR WITH ANY PROVISIONS IN THIS LEGAL NOTICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SERVICE.

Privacy

The Companies respect the privacy of all users of this Service at Chapendo Acres. This Service does not correlate the user of the service with the sites visited or content viewed. We do record the room number of the user for billing purposes. The record of a specific name associated with that room number is stored in a separate database to protect the privacy of the user. A log of all usage activity relating to this Service is maintained for system performance and maintenance purposes and system security requirements. At some hotels, We provide users the ability to print documents or web pages while using this Service. While we take reasonable measures to secure the printer, because it is a shared printer we cannot ensure others may not see a document you print. The Companies will only disclose usage information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Chapendo Acres’ guests, visitors, associates, or property (including this Service), or to others. If you have any privacy related questions or concerns, please send an e-mail to: chapendoacres@hotmail.com.

Damage, Theft and Injury Policy

  1. Please report any damages and repair issues upon arrival. Unreported damages or missing items will be assumed to have occurred during your stay.
  2. Charges may include, but are not limited to, actual damages, theft, unpaid charges, unauthorized pets, unauthorized cooking areas, smoking inside, or the need for excessive cleaning of the area.
  3. Chapendo Acres LLC and it’s owners have taken basic measures to ensure the safety of it’s patrons. By camping with us you agree not to hold the campground, staff, owners or associates liable for injury, sickness or death. You acknowledge that camping in the wilderness can be dangerous and that injuries may happen. Guests that participate in water activities or use powered/motorized vehicles should use safety equipment at all times. We are not responsible for injury, sickness or death.

Pet Policy

  1. We love pets!
  2. We do not tolerate aggressive pets.  Pets that cause harm/injury or are visibly over-aggressive can result in expulsion from the campus for the dog and the owner(s). You assume full liability for your pets.
  3. Pets must be controlled at all times.
  4. Clean up after your pets.
  5. Pets left outside must have access to water.
  6. Pets noise must be controlled after curfew